True Blue Voice India Pvt Ltd is an authorized distributor for Plantronics in India, the global leader of headset solutions.
True Blue Voice is also an exclusive distributor in South India for Siemens Gigaset range of cordless phones. In the Asian sub – continent we have our presence in India, Sri Lanka & Bangladesh. In the Middle East we are present in Dubai, UAE.
Vox Spectrum Software Solutions is a leading provider of voice logging products and solutions in the voice communication domain.
Vox Spectrum provides technology for capturing and recording voice communication for various industry verticals. The DGVox series of Voice Logging and Recording Systems is a market leader in several countries.
Timna Electronics and Telecommunications is a Vox Spectrum company based in Riyadh, KSA, with sister companies in Dubai and Sharjah, UAE.
Since our foundation in 1983, we’ve expanded to become a large corporation spanning several countries in the Middle East, from Oman to Kuwait to Lebanon and Jordan.
Mack Telecom is ranked among the top five telecommunication engineering service providers in India.
Mack Telecom provides Total Engineering Services to Telecom Service Providers and Turnkey Operators.
Vox Spectrum creates solutions which help people meet such challenges.
For BPOs and Contact Centers
The DGVox Matrix is a multi-platform voice logger specially designed to adhere to the stringent norms of the ITeS industry. It also offers Agent Quality Monitoring and Screen Capture options. The web-based interface allows remote management capabilities with access to Agent Activity logs for thorough and accurate audit and evaluation.
Key Features
Versatile and Compatible
The Matrix is compatible with various types of telecom interfaces:
• Analogue • Digital • VOIP • ISDN-PRI/BRI
The Matrix operates with most of the leading telephone systems:
• Alcatel • Aspect • Avaya • Cisco • Intertel • NEC Phillips
• Nortel • Panasonic • Samsung • Siemens
And several other leading models
AQM - Agent Quality Monitor
The Matrix provides comprehensive agent evaluation tools that may be used for quality evaluation purposes to optimize productivity. The AQM module is equipped with a broad range of templates for generating evaluation forms and agent reports. This optional feature is available with free seating management. The Matrix also provides an option to integrate with third party evaluation tools.
Screen Capture Module
The screen capture module of DGVox enables the administrator to capture and evaluate the on screen information available on the call agent's screen. This powerful tool helps to monitor, evaluate and validate the information available to the call agent in order to optimize productivity and customer satisfaction.
Integration - Avaya®, Cisco® & more
Avaya, Cisco and many other leading phone models have CTI platforms that are scalable, reliable and secure. It manages the extensions where the calls are to be recorded, and provides the underlying call and media control capabilities. Through this direct integration with these CTI platforms, DGVox is able to capture and analyze all relevant information including call details, agent details and agent activities such as hold, transfer precisely. DGVox provides agent quality monitoring using these details.
Project/Task based Grouping
Voice channels can be grouped based on project, task, department or specific skill sets. This optional feature ensures accurate and comprehensive reporting with advanced user management capabilities.
Open APIs for Seamless Integration
The advanced configurable software engine provides an ideal integration with open APIs for seamless deployment on any existing IT backbone. This optional feature ensures minimal restructuring and downtime, in addition to savings on procuring new infrastructure. Evaluation tools, CRM, other applications and databases can be easily integrated using Matrix’s open APIs.
Secure Access & Audit Trail
Access to the Matrix software and servers are monitored using fine-grained controls. Multi-level alphanumeric passwords can be set for access to various levels and functions. Multi-user access control provides easy grouping and administration of voice channels, to ensure comprehensive user-management capability. This enables you to control and assign each user profile with tailor made multi-tasking capabilities.
Remote Live Monitoring
The web-based monitoring module allows for voice streaming over the internet. This means that live voice can be monitored over the internet from anywhere around the globe. Our proprietary compression algorithms can be invoked to minimize the size of voice files, thereby ensuring minimal bandwidth usage.
Scheduled Archiving
The scheduled archiving module enables automated archiving of the critical voice and data. The DGVox administrator can opt for system generated archive job, which will automatically execute the archive on a pre-defined date and time. This feature eliminates the human interaction up to a large level and ensures that the critical data is safe and archived leaving the administrator time to focus on other critical tasks.
Scheduled Recording
The Scheduled Recorder Setting is used to customize the time period, when the call is to be recorded or not to be recorded, depending on the DGVox user's requirement. There are three options on each day to set the period. The recording can be scheduled for all users or for an individual user. For the individual user setting, you have to select the channel ID of the desired user. This feature automates the recording function and eliminates the requirement of human interaction up to a larger level by setting pre-defined recording priorities as per the DGVox administrator's requirement.
| Hardware |
Technical Specifications |
| Channel Capacity | • DGVox is available from 4 channels onwards depending on the line type to be recorded • DGVox is scalable to 1000s of channels |
| Chassis | • DGVox is built on a 19'' rack-mountable industrial chassis |
| On-Line Recording Storage Options |
• 20,000+ channel hours • Single 160GB+ drive (Higher capacity optional) • Optional - Dual hard drive options (Volume set or Mirrored) • Optional - RAID sub – systems • Optional - NAS (Network attached storage) |
| Archive Recording Storage Options |
• CD Writer (Default) • DVD RAM, DAT Drive, NAS (optional) |
| Processor | • Intel® Core 2 Duo |
| Memory | • 1 GB to 2 GB, depending on channel capacity (higher capacity offered as option) |
| Network Connectivity | • 100Mbps Ethernet • 1000Mbps (optional) • Dual NIC Capable |
| Audio Output | • Built - in speakers or external multi-media speakers • 1/4 inch headphone jack provided |
| Power | • 90 - 250 VAC, 50/60Hz • 300 Watts • Dual Redundant Power Supply (Optional) |
| Operating Environment | • 10% to 90% RH, non-condensing @ 40 C |
*These are standard specifications of the DGVox Server and could vary based on the regions, options or requirements.
Mobile and Lighter Versions
The DGVox is available in lighter and mobile versions for applications that demand them. The Vox Zigma is a desktop version scalable from 4 to 32 channels. The VoxMate is a compact and portable voice logger. It has a 4-channel capacity with a USB interface.
In December 2010, Vox Spectrum will release the new Vox Captus, the next-generation intelligent solution for voice communication capture technology.
Case Study
A leading satellite television service provider required authentication of cu