For The Banking and Financial Services Industry
The DGVox Citadel is a secure and reliable voice logger designed to meet the stringent legal and transactional needs of the banking and finance industry. It ensures unmatched performance with web-enabled centralized monitoring capability, and offers a choice of compression rates to ensure secure, fast and reliable storage and retrieval.
- Versatile & Compatible
- Customer Identification and Authentication
- Agent ID Tracking
- Integration with Applications and Databases
- Secure Access and Audit Trail
- Scheduled Archiving
- Centralized Monitoring with Web-enabled Remote Administration
- Integration - Avaya, Cisco & more
- Scheduled Recording
- Intelligent Search and Playback
- Mobile and Lighter Versions
Intelligent Search and Playback
- Hot buttons for search and archive
- Date, Time, Duration, CLID, Agent ID, Ext. No, Call Flags, Call Color Codes, Call IN/OUT status
- User-defined customized search criteria (optional)
Versatile and Compatible
The Citadel is compatible with various types of telecom interfaces:
• Analogue • Digital • VOIP • ISDN-PRI/BRI
• Dealing room systems
The Citadel operates with most of the leading telephone systems:
•Alcatel •Aspect •Avaya •Cisco •Intertel •NEC Phillips
•Nortel •Panasonic •Samsung •Siemens
Customer Identification and Authentication
In addition to Customers’ Caller ID and time of call, Citadel deploys optional sophisticated tracking engines to capture Client ID/ PIN with each transaction, ensuring each recorded voice file is tagged and identified to specific client accounts for legal compliance and transactional efficiency.
Agent ID Tracking
Agent ID is captured and tagged with voice data, ensuring authenticity and clarity to each transaction recorded over the voice platform.
Integration with Applications and Databases
The open source database architecture allows fast and easy integration of Citadel with the client’s database, allowing quick search and retrieval of comprehensive account details.
Dealing Room Recording Solution
The Citadel deploys a specifically designed dealing room recording functionality to authenticate, track and report Forex, Bullion and Stock deals over the voice platform. The Citadel’s Dealing Room Recording modules, compatible with the leading Dealer Room telephone System, ensures precise and authentic voice signatures are tagged with Dealer ID and client account information.
Secure Access & Audit trail
Access to the Citadel software and servers are monitored using fine-grained controls. Multi-level alphanumeric passwords can be set for access to various levels and functions. Multi-user access control provides easy grouping and administration of voice channels, which ensures comprehensive user-management capability. This enables you to control and assign each user profile with tailor-made multi-tasking capabilities.
The scheduled archiving module enables automated archiving of the critical voice and data. The DGVox administrator can opt for a system generated archive job, which will automatically execute the archive on a pre-defined date and time.
Centralized Monitoring with Web-enabled Remote Administration
The advanced web-enabled software engine allows centralized administration for secure and single-point data mining. The remote live monitoring and reporting features allow management of the data from anywhere around the globe.
Integration - Avaya®, Cisco® & more
Avaya, Cisco and many other leading phone models have CTI platforms that are scalable, reliable and secure. It manages the extensions where the calls are to be recorded, and provides the underlying call and media control capabilities. Through this direct integration with these CTI platforms, DGVox is able to capture and analyze all relevant information including call details, agent details and agent activities such as hold, transfer precisely. DGVox provides agent quality monitoring using these details.
The Scheduled Recorder Setting is used to customize the time period, when the call is to be recorded or not to be recorded, depending on the DGVox user's requirement. There are three options on each day to set the period. The recording can be scheduled for all users or for an individual user. For the individual user setting, you have to select the channel ID of the desired user. This feature automates the recording function and eliminates the requirement of human interaction up to a larger level by setting pre-defined recording priorities as per the DGVox administrator's requirement.
||• DGVox is available from 4 channels onwards depending on the line type to be recorded
• DGVox is scalable to 1000s of channels
||• DGVox is built on a 19'' rack-mountable industrial chassis
|On-Line Recording Storage Options
||• 20,000+ channel hours
• Single 160GB+ drive (Higher capacity optional)
• Optional - Dual hard drive options (Volume set or Mirrored)
• Optional - RAID sub – systems
• Optional - NAS (Network attached storage)
|• CD Writer (Default)
• DVD RAM, DAT Drive, NAS (optional)
||• Intel® Core 2 Duo
||• 1 GB to 2 GB, depending on channel capacity
(higher capacity offered as option)
||• 100Mbps Ethernet
• 1000Mbps (optional)
• Dual NIC Capable
||• Built - in speakers or external multi-media speakers
• 1/4 inch headphone jack provided
||• 90 - 250 VAC, 50/60Hz
• 300 Watts
• Dual Redundant Power Supply (Optional)
||• 0 to 55 C
• 10% to 90% RH, non-condensing @ 40 C
*These are standard specifications of the DGVox Server and could vary based on the regions, options or requirements.
Mobile and Lighter Versions
The DGVox is available in lighter and mobile versions for applications that demand them. The Vox Zigma is a desktop version scalable from 4 to 32 channels. The VoxMate is a compact and portable voice logger. It has a 4-channel capacity with a USB interface.
In December 2010, Vox Spectrum will release the new Vox Captus, the next-generation intelligent solution for voice communication capture technology.
The client is a large multinational bank with a large number of branch offices and brokerage houses spread across the country. The branch offices are connected on diverse telephony platforms - VOIP, Digital and Analog networks. The challenge was to deploy a voice-logging solution in all the branches so that they could be centrally monitored from the headquarters. Vox Spectrum offered a web-based voice-logging solution built on the powerful DGVox Citadel Version, allowing the bank centralized control over a secure high-speed network link.
A schematic diagram of Citadel deployed on a secured LAN with remote administration capability over WAN is depicted here