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The pre-eminent provider of headset and telephony technology

True Blue India is a leading Platinum connect partner for Plantronics headsets in India

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Understanding Unified Communications


Check voicemail on your computer while you text your boss. IM a co-worker while on a conference call.

With a click of your mouse, walk into a virtual office where you can communicate with co-workers in real time. It’s all possible with Unified Communications - UC for short. We asked Amy Huson, our in-house expert, to talk about what UC is, how it can work for you, and the role Plantronics plays:

What is UC?
AH: UC is short for “unified communications.” It is a single point of entry for IM, data, voice, conferencing, collaboration - all the way to video. For industry in general, UC essentially represents the next platform of communication for the enterprise.

What is the main focus of UC?
AH: Better collaboration and faster decision making by communicating with the advantage of presence. That means communicating when you KNOW someone is available. Simply by turning on your computer and logging onto your UC software, you immediately know who on your team is available. Then you can move up the escalation path from IM (instant messaging) to a phone call to a full-on collaboration session. You could do the same thing from your smart phone if your company has implemented a mobile UC solution as well.

What is unique about UC?
AH: UC gives you direct access to people as they become available, resulting in a better closure rate with fewer phone calls and emails. Efficiency and productivity improve when people are able to connect with fewer time delays.

Who is UC for?
AH: The early adopters right now are virtual workers, either at a remote location or at headquarters with an overseas or long distance team. These are groups with a high cost of doing business on a regular basis. You look at who’s available and get countless quick questions answered with IM or by placing a PC-to-PC call.

What are some benefits of UC?
AH: It’s a productivity tool. You’re much more efficient when you’re able to combine all the different collaboration tools in one friendly system. Just use the drag and drop feature to place a phone call, or send a text to clear up a point while you’re on a teleconference. It’s much faster to get things done when you start with the premise that people are available.

What is the role Plantronics plays in UC?
AH: Plantronics steps in when you include voice to UC. Our headsets intelligently connect between either your computer and desk phone or your computer and smartphone. We’ve got the technical advantage in mixing different audio frequencies - like wideband, narrowband, and stereo audio - in one compact product with excellent sound. Plantronics has made the commitment to becoming the voice of UC.

How does Plantronics address the challenges of making a high-quality UC audio products?
AH: Plantronics already has expertise in working with different telephone and cell phone manufacturers.

With our UC audio products, we’re building on that knowledge with another level of industry and partner integration. We’re also taking a big step forward in working on developing interfaces with multiple UC vendors on multiple operations systems. In short, unified communications systems enable you to transform your workflow as well as your physical workspace. They’re a combination of software and hardware working together to enable more efficient collaboration, benefiting both mobile and office workers.

Unified Communications unifies workers - Clear, consistent audio makes it happen.
The widest range of audio solutions for the widest range of users.
The Plantronics UC portfolio is designed to meet every need and preference: from the corporate office to the home office, from stationary to those on the go, our audio solutions are designed to work across devices, platforms and applications. We stay in sync with our voice partners including Avaya, Cisco, IBM, Microsoft and more as they are continuously evolving their UC systems.