For Utilities and Transportation Industries
The DGVox Beacon is a voice logger uniquely designed to meet time-bound reliability, security and precision requirements for the utilities and transportation industries. It ensures unmatched performance in different operational environments, and offers a wide choice of compression options to ensure secure, fast and reliable tracking. The Beacon is designed for use in utilities like large power plants to mobile units like locomotives and trucks.
- Multiple Carrier Interface
- Variable Compression Rates
- Direct-write Option on Multiple Media
- Web-based Administration
- Secure Access, Audit trail and Tamper Warning
- Rugged Design
- Multiple User-level Access
- Multiple Storage and Archive options
- Mobile and Lighter Versions
- Intelligent Search and Playback
Multiple Carrier Interface
The Beacon supports multiple voice platforms ensuring seamless support over wired and wireless communication networks. Conventional analog and digital telephone networks, VHF/UHF radios, VOIP and PA Systems are few of the supported platforms.
Variable Compression Rates
The advanced Compression codec’s deployed by the Beacon ensures tamper-proof voice files and increased storage capability. Wide arrays of user configurable codec’s are built-in to suit specific technical prerequisites.
Direct Write Option on Multiple Media
The Beacon can write and read voice data on to HDD and optical media alike, enabling fast cascade and replacement of media. This advanced feature ensures that voice files can be archived and stored with minimal computer or software knowledge. This also facilitates remote installation.
The Beacon is deployed on a web-enabled interface allowing access to voice data remotely from anywhere around the globe. This provides remote login capabilities through the internet/intranet for one-touch administration. Voice data can also be retrieved and listened-to remotely. The Beacon has a remote live monitoring feature, which enables real-time administration of voice traffic.
Secure Access, Audit trail and Tamper Warning
Access to the Beacon software and servers are monitored using fine-grained controls. Multi-level alphanumeric passwords can be set for access to various levels and functions. Multi-user access control provides easy grouping and administration of voice channels, which ensures comprehensive user-management capability. This enables you to control and assign each user profile with tailor-made multi-tasking capabilities. The Beacon arms you with an array of proprietary algorithms, ensuring the safety of valuable and mission critical information. All voice files are digitally signed to ensure tamper-proof data. Tamper warning prompts and alarms are also provided as optional features.
Integration - Avaya®, Cisco® & more
Avaya, Cisco and many other leading phone models have CTI platforms that are scalable, reliable and secure. It manages the extensions where the calls are to be recorded, and provides the underlying call and media control capabilities. Through this direct integration with these CTI platforms, DGVox is able to capture and analyze all relevant information including call details, agent details and agent activities such as hold, transfer precisely. DGVox provides agent quality monitoring using these details.
Built on a 19-inch rack-mountable chassis, the Beacon is designed for year round uninterrupted operation. The server is equipped with a redundant advanced power supply system suitable to withstand power fluctuations, especially in remote locations.
Multiple User-level Access
Multiple user-level access control provides easy grouping and administration of voice channels, which ensures comprehensive user-management capability. This enables control and assignation of each user profile with custom allocated multi-tasking capabilities.
Multiple Storage and Archive options
The proprietary compression rates provide large storage capabilities, which allow efficient and speedy archiving of valuable voice files. Default storage capacity is over 15,000 hours on a 120 GB hard disk drive which can be enhanced to 50,000 hours internally or to any amount on NAS. Hardware RAID is available as an option.
Beacon has the following archiving capabilities:
- Multiple Archive media support for secondary Archiving
- CD, DVD, DAT Drive, MO Disk, Disk Array
- Hot buttons for Archiving
- Multiple Archiving
- Scheduled Archiving
- Remote FTP Archiving
Intelligent Search and Playback
Any combination of metadata can be searched from the Beacon interface and search results can be replayed, reported on or archived.
- Hot buttons for search & archive
- Date, Time, Duration, CLID, Agent ID, Ext. No, Call Flags, Call Color Codes, Call IN/OUT status
- User-defined customized search criteria (optional)