Vox Spectrum integrates DGVox with Siemens Emergency Response System

The Customer

Siemens Information Systems Ltd. (SISL) is a leading “Systems Integrator and Total Solutions Provider” offering high-end consultancy in areas like Healthcare, Telecommunications, Manufacturing, Utilities, Public Sector & Government. They offer comprehensive single-source solutions and services along the Consult - Design - Build - Operate - Maintain service chain. Their unique domain expertise, technical competence and professional project management gives them the know-how to support national and international projects right around the clock.

With over 1300 software engineers, functional experts and business specialists, the company’s success stems from its commitment to building value-added IT solutions.

An SEI-CMM Level 5, PCMM Level 3 and an ISO 9001 company, SISL’s quality solutions have nurtured long-standing customer relationships across four continents - dedicated to excellence in service and client satisfaction.

The Challenge

SISL had won the tender to provide a comprehensive Emergency Response System for a state police force.

The product involved management of the entire operations of the emergency response services, from the time the operator answered the call, through GIS-based location of the address and verification of the genuineness of the call, to transfer of the call to a dispatcher and control of the dispatched vehicle.

SISL had developed the entire software requirement with the exception of the integrated voice

logger, and they invited Vox Spectrum to provide a solution to address this need. The requirement was different from the usual Vox Spectrum installations. Here, the system would be controlled entirely by the Siemens software. Operators had the discretion to enable or disable recording of the call. There were custom parameters from Siemens’ system that needed to be stored along with the call.

Further, Siemens wanted all data stored in their central Oracle database.

The Solution

Vox Spectrum engineers analysed the customer requirements and devised a cost-effective solution that met all Siemens’ needs.

Vox provided an 32 channel digital / analogue hybrid system that recorded calls to the agents automatically. As the call was being recorded, the Siemens software wrote the custom parameters to the DGVox system. When the call was transferred to the dispatcher, the dispatcher had the option to continue or end the recording of the radio conversations.

These integration features were specially designed through the DGVox API.

The solution was deployed in February 2004, and has been working to the customer’s satisfaction ever since. Siemens has since integrated the solution into its standard product offering, and other deployments are ongoing.