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Vox Spectrum Releases DGVOX AutoDialer 1.1 DGVOX AutoDialer to help Call Centers to significantly reduce costs by automating the message and information delivery. Vox Spectrum, Inc., Southfield, Michigan, USA, August 1st 2004 – Vox Spectrum, Inc. , a worldwide leader in voice logging and recording system today announced the release of DGVOX Auto Dialer 1.1. DGVOX AutoDialer lets call centers dial out automatically and sequentially from a database of phone numbers to send pre-recorded messages to their customers or collect information from them. DGVOX Auto Dialer is an intelligent system that even allows the call centers to set the Dialer to dial out as per demographic or other customer attributes stored in the database, optimizing the calling cost by dialing only the target group. These dialing attributes can changed for each message. “DGVOX AutoDialer is a valuable addition to the DGVOX series of Voice loggers from Vox Spectrum”, said, Manoj Gopinath, the Marketing Director of Vox Spectrum. “DGVOX AutoDialer significantly enhances the ability of the Call Centers to deliver messages round the clock at a fraction of the cost of using live agents to do the task”, he added. Simultaneous Dialing: DGVOX, AutoDialer simultaneously dial as many numbers as there are CTI Channels in the DGVOX AutoDialer server. It would continue dialing until all the numbers in the database have been contacted or out until the number of calls set by the user are reached. Round the clock service: Automatic the information delivery process allows the call centers to operate beyond the normal working hours without incurring the additional costs of manning the call centers during these hours. Inbound Calls: DGVOX AutoDialer can also handle inbound calls from the customers. It functions similar to an IVR, prompting the Callers to make appropriate selections and delivering pre-recorded information relevant to the selection. It also gives option to the caller to leave his or her message. Transcription: DGVOX AutoDailer is a necessary tool for Medical and Legal Transcription Services. The client can dial in, punch in their pin number and departmental code and record the transcription information. DGVOX AutoDialer 1.1 is a vital tool for Call centers, Emergency services, Government agencies, Media, Mortgage, Medical Transcription services, Marketing and PR agencies. About Vox Spectrum Vox Spectrum is a leading provider of cutting-edge contact management technology worldwide and has operations across the globe. Vox Spectrum, Inc. is a Delaware corporation and is headquartered in Southfield, Michigan, USA. Vox Spectrum develops technology solutions primarily in the field of Digital Voice Logging and Recording, Unified Messaging, Call Accounting and Call Routing. Vox Spectrum offers a wide range of hi-tech, affordable and need-based digital-voice-logging and voice-recording solutions. Vox Spectrum caters to a wide variety of industries including call centers, government agencies, utility & emergency services, financial institutions and air traffic control centers. Vox Spectrum has offices and personnel in North America, Europe, Middle East, Asia and Africa. Vox Spectrum’s Indian partners include leading integrators and Value Added Resellers such as Siemens (India), SISL, Tektronics, Arya Telecom and Datacom. For details visit www.voxspectrum.com Contact for Media Manoj Gopinath (248) 569 2080 manojg@voxspectrum.com Back to Newsroom main page |
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