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Vox Spectrum Releases DGVOX Agent 1.1 DGVOX Agent 1.1 is a powerful add-on to DGVox Voice Loggers. Lets the Call Center Agent Trigger recording from the desktop. Vox Spectrum, Inc., Southfield, Michigan, USA, October 27th 2004 – Vox Spectrum, Inc., a worldwide leader in voice logging and recording technology today announced the release of DGVOX Agent 1.1. DGVOX AGENT gives Record on Demand control to individual agents. DGVOX AGENT will be extremely useful for call centers where agents have to make recording decisions while on the phone with customers. Apart from the recording control, DGVOX Agent lets the agent flag and color code the calls as well as add notes and reference numbers to the calls. Agents can initiate recording through the software or by using specified function keys or hot keys. DGVOX Agent lets each agent retrieve his or her calls for instant review. DGVOX Agent comes with a Manager Override option to help supervisor’s to override agent’s recording control rights. Software based Free Agent-Seating is built into DGVOX Agent. DGVOX Agent sits in the system tray and pops up when clicked. DGVOX Agent is a light but powerful tool that helps call centers to enhance the voice logger’s potential and the efficiency and productivity of the agents. DGVOX Agent is currently available only for Microsoft Windows operating systems. “DGVOX Agent is an invaluable add-on to the DGVOX Voice loggers from Vox Spectrum”, said, Manoj Gopinath, the Marketing Director of Vox Spectrum. “DGVOX Agent significantly enhances the ability of the Call Centers by empowering their agents to initiate recording and add additional information to the recorded voice files”, he added. DGVOX Agent 1.1 is a vital tool for those Call Centers and businesses that need to give their agents broader rights to control and manage the recording. About Vox Spectrum Vox Spectrum is a leading provider of cutting-edge contact management technology worldwide and has operations across the globe. Vox Spectrum, Inc. is a Delaware corporation and is headquartered in Southfield, Michigan, USA. Vox Spectrum develops technology solutions primarily in the field of Digital Voice Logging and Recording, Unified Messaging, Call Accounting and Call Routing. Vox Spectrum offers a wide range of hi-tech, affordable and need-based digital-voice-logging and voice-recording solutions. Vox Spectrum caters to a wide variety of industries including call centers, government agencies, utility & emergency services, financial institutions and air traffic control centers. Vox Spectrum has offices and personnel in North America, Europe, Middle East, Asia and Africa. Vox Spectrum’s Indian partners include leading integrators and Value Added Resellers such as Siemens (India), SISL, Tektronics, Arya Telecom and Datacom. For details visit www.voxspectrum.com Contact for Media Manoj Gopinath (248) 569 2080 manojg@voxspectrum.com Back to Newsroom main page |
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