The DGVox Matrix is a multi-platform voice logger specially designed to adhere to the stringent norms of the ITeS industry. It also offers Agent Quality Monitoring and Screen Capture options. The web-based interface allows remote management capabilities with access to Agent Activity logs for thorough and accurate audit and evaluation.

Versatile and Compatible

The Matrix is compatible with various types of telecom interfaces like Analogue, Digital, VOIP and ISDN-PRI/BRI. Matrix operates with most of the leading telephone system providers like Avaya®, Cisco®, Nortel®, Ericsson®, Siemens®, Alcatel®, Panasonic® and other popular names.

Web-based Administration

The Matrix is deployed on a web-enabled interface allowing access to voice data through the remote-login functionality. With an easy to use one-touch administration feature, voice-data can be retrieved and listened-to remotely from anywhere around the globe.

Recording on Demand

The recording engine allows the administrator to configure recording triggers for on-demand recording at the agent console, and/ or for specific pre-defined events.

AQM - Agent Quality Monitor

The Matrix provides comprehensive agent evaluation tools that may be used for quality evaluation purposes to optimize productivity. The AQM module is equipped with a broad range of templates for generating evaluation forms and agent reports. This optional feature is available with free seating management. The Matrix also provides an option to integrate with third party evaluation tools.

Screen Capture Module

The Matrix has optional capability to capture the agent screen events for training and quality monitoring purposes.

Open APIs for Seamless Integration

The advanced configurable software engine provides an ideal integration platform with open APIs for seamless deployment on any existing IT backbone. This optional feature ensures minimal restructuring and downtime, in addition to savings on procuring new infrastructure. Evaluation tools, CRM, other applications and databases can be easily integrated using Matrix’s open APIs.

Remote Live Monitoring

The web-based monitoring module allows for voice streaming over the Internet. This means that live voice can be monitored over the Internet from anywhere around the globe. Our proprietary compression algorithms can be invoked to minimize the size of voice files, thereby ensuring minimal bandwidth usage.

Multiple Remote Administration Options

The advanced administration engine allows multiple remote administrative modules to be deployed as an optional feature. Voice streams can me monitored remotely and simultaneously by more than one administrator. The remote administration module also has complete search and reporting functionalities.

Secure Access, Audit trail & Tamper Warning

Access to the Matrix software and servers are monitored using fine-grained controls. Multi-level alphanumeric passwords can be set for access to various levels and functions. Multi-user access control provides easy grouping and administration of voice channels, to ensure comprehensive user-management capability. This enables you to control and assign each user profile with tailor made multi-tasking capabilities.
The Matrix arms you with an array of proprietary algorithms, ensuring the safety of valuable and mission critical information. All voice files are digitally signed to ensure tamper-proof data. Tamper warning prompts and alarms are also provided as optional features.

Mobile and Lighter Versions

The Matrix is available in lighter and mobile versions for applications that demand them. The Vox Zigma Matrix is a desktop version scalable from 4 to 32 channels. The VoxMate Matrix is a compact and portable voice logger. It has a 4-channel capacity with a USB interface.

Project/Task based Grouping

Voice channels can be grouped based on project, task, department or specific skill sets. This optional feature ensures accurate and comprehensive reporting with advanced user management capabilities.