Customer Identification and Authentication
In addition to Customers’ Caller ID and time of call, Citadel deploys optional sophisticated tracking engines to capture Client ID/ PIN with each transaction, ensuring each recorded voice file is tagged and identified to specific client accounts for legal and documentation processing
Agent ID Tracking
Agent ID is captured and tagged with voice data, allowing authenticity and clarity to each transaction recorded over the voice platform.
Seamless Integration with Client Database
The open source database architecture allows fast and easy integration of Citadel with the client’s database, allowing quick search and retrieval of comprehensive account details.
Dealing Room Recording Solution
The Citadel deploys a specifically designed dealing room recording functionality to
authenticate, track and report Forex, Bullion and Stock deals over the voice platform.
The Citadel’s Dealing Room Recording modules, compatible with the leading Dealer
Room telephone System, ensures precise and authentic voice signatures tagged with
Dealer ID and client account information.
Secure Access, Audit trail and Tamper WarningAccess to the Citadel software and servers are monitored using fine-grained controls.
Multi-level alphanumeric passwords can be set for access to various levels and
functions. Multi-user access control provides easy grouping and administration of
voice channels, which ensures comprehensive user-management capability. This
enables you to control and assign each user profile with tailor-made multi-tasking
capabilities.
The Citadel arms you with an array of proprietary algorithms, ensuring the safety
of valuable and mission critical information. All voice files are digitally signed to
ensure tamper-proof data. Tamper warning prompts and alarms are also provided as
optional features.