The DGVox Citadel is a secure and reliable voice logger designed to meet the stringent legal and transactional needs of the banking and finance industry. It ensures unmatched performance with web-enabled centralized monitoring capability, and offers a choice of compression rates to ensure secure and reliable tracking.

Customer Identification and Authentication

In addition to Customers’ Caller ID and time of call, Citadel deploys optional sophisticated tracking engines to capture Client ID/ PIN with each transaction, ensuring each recorded voice file is tagged and identified to specific client accounts for legal and documentation processing

Agent ID Tracking

Agent ID is captured and tagged with voice data, allowing authenticity and clarity to each transaction recorded over the voice platform.

Seamless Integration with Client Database

The open source database architecture allows fast and easy integration of Citadel with the client’s database, allowing quick search and retrieval of comprehensive account details.

Dealing Room Recording Solution

The Citadel deploys a specifically designed dealing room recording functionality to authenticate, track and report Forex, Bullion and Stock deals over the voice platform. The Citadel’s Dealing Room Recording modules, compatible with the leading Dealer Room telephone System, ensures precise and authentic voice signatures tagged with Dealer ID and client account information.

Secure Access, Audit trail and Tamper Warning

Access to the Citadel software and servers are monitored using fine-grained controls. Multi-level alphanumeric passwords can be set for access to various levels and functions. Multi-user access control provides easy grouping and administration of voice channels, which ensures comprehensive user-management capability. This enables you to control and assign each user profile with tailor-made multi-tasking capabilities.

The Citadel arms you with an array of proprietary algorithms, ensuring the safety of valuable and mission critical information. All voice files are digitally signed to ensure tamper-proof data. Tamper warning prompts and alarms are also provided as optional features.

Intelligent Search and Playback

• Hot buttons for search and archive
• Date, Time, Duration, CLID, Agent ID, Ext. No, Call Flags, Call Color Codes, Call IN/OUT status
• User-defined customized search criteria (optional)

Multiple Storage and Archive Options

The proprietary compression rates provide a large storage capability, which allows efficient and speedy archiving of valuable voice files. Archive based on:

• Date, Time, Duration, CLID, Agent ID, Ext., Call Flags, Call Color Codes, Call IN/OUT status
• User-defined customized search criteria (optional)
• Hot buttons for search & archive
• Scheduled Archiving
• FTP archiving
• Multiple Archive media support: – CD, DVD, DAT Drive, MO Disk, Disk Array

Centralized Monitoring with Web-enabled Remote Administration

The advanced web-enabled software engine allows centralized administration for secure and single-point data mining. The remote live monitoring and reporting features allow management of the data from anywhere around the globe.

Mobile and Lighter Versions

The Citadel is available in lighter and mobile versions for applications that demand them. The Vox Zigma Citadel is built on the desktop. The VoxMate Citadel is a compact voice logger. It has a 4-channel capacity with a USB interface. Just 200 grams in weight it packs the power of a high-end voice logging system. The VoxMate Citadel is also ideal for mobile applications.